Trust & Safety

Your safety is our priority

Risk scoring

Every Devende reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.

Watchlist & background checks

While no screening system is perfect, globally we check hosts and guests against regulatory, terrorist and sanction watchlists.


We run safety workshops with hosts and leading local experts and encourage hosts to provide guests with important local information. We also give any host who wants one a free smoke and carbon monoxide detector for their home.

Secure payments

Our secure platform ensures your money gets to the host – that’s why we ask you to always pay through Devende and never transfer money or pay someone directly.

Account protection

We take a number of measures to safeguard your Devende account, like requiring multi-factor authentication when a login is attempted from a new phone or computer and sending you account alerts when changes are made.

Scam prevention

Always pay and communicate directly through the Devende website or app. As long as you stay on Devende throughout the entire process – from communication through to booking and payment – you’re protected by our multi-layer defence strategy.

Know what to expect

We make it simple for you to get to know more about any home, experience, guest or host before booking


Everyone on Devende has a profile to help other guests or hosts get to know each other. To book or host, you’ll be asked to provide Devende with your full name, date of birth, phone number, payment information and email address.

Secure messaging

Our secure messaging tool lets you get to know a host or guest and ask questions about a listing or experience ahead of time. After the reservation is booked, you can use it to easily message back and forth to coordinate things like check-in and directions.


If you’re curious about what others thought of a potential guest, host, home or experience, all you have to do is look at their reviews. Guests and hosts can only review each other after a reservation, so you know the feedback you’re seeing is based on actual experiences.

We’re here if you need us

If you arrive at a home or experience and something’s not quite right, contact us. We’re standing by 24/7 in 11 languages to help with things like rebooking assistance and refunds or reimbursements.

Just contact us if there’s anything you need.

Or find the answers to anything you need in our Help Centre

And much more.